Terms & Conditions
Public Walking Tours
Full payment is required at the time of booking in order to secure the reservation. Tickets that are cancelled with more than 48 hours notice will be provided with credit voucher equal to the amount paid which can be transferred to a future tour.
Sue Jersey Tour Guide has a minimum number requirements to run our public tours, if the minimum number is not reached, we reserve the right to cancel the tour and all monies will be refunded.
Full payment is required at the time of booking for the group in order to secure the reservation.
Cancellations may be by phone, in writing, or by email. Where a cancellation is received more than 30 days before commencement of the tour a full refund of any monies paid will be made. Where a cancellation is received less than 30 days but more than 14 days before commencement of the tour, the 20% deposit will be retained.
If less than 14 days’ notice is given when cancelling a tour or a guide booked for a tour, or if the group fails to arrive, the total amount of the tour fee will be retained.
Your booking will be accepted when your guide has issued an invoice to you for your tour at which point and on which date the contract for your tour shall come into existence. Bookings will be confirmed by email after payment of the deposit is received.
Receipts will be sent only on request.
Payment - Private Tours & Genealogical Tours less than 4 persons
Following the initial booking a deposit of 20% of the tour fee (unless otherwise agreed) is required to fully reserve the tour.
Full payment of the balance must be received at least 15 working days before the tour takes place. Please quote your invoice number when making payment.
By completing the booking form, you agree that all written communications with you by your guide will be made by email to the address specified in your booking form.
Bookings will be confirmed by email after payment of the deposit is received.
Fees - Private Tours & Genealogical Tours
The fees quoted are exclusive of any admission charges imposed by the owners and operators of any premises visited on your tour.
Each group leader counts as one person and there are no free places on tours and no price reduction for children.
Private Vehicle tours (one vehicle)
A non-refundable deposit of up to 10% of the tour price maybe required at least 1 month prior to the tour date in order to secure the vehicle, you will be advised at the time of booking if this is required.
Our vehicles are provided by third party licensed providers. No smoking, eating or drinking is allowed in any of the vehicles.
Cancellation by Sue Jersey Tour Guide - Your Guide
Whilst every attempt is made to ensure that tours actually run, Sue Jersey Tour Guide reserves the right to modify the content of the tour when conditions are likely to be dangerous or unsuitable.
When such a modification is not possible, will notify you of cancellation as soon as practicable.
In the event of cancellation, you will be offered the choice of (a) a full refund of fees paid or (b) another tour on a different date.
Sue Jersey Tour Guide is not responsible for any travel or accommodation costs incurred.
Sue Jersey Tour Guide accept no liability for any loss, damage or injury to persons or property, from any cause whatsoever, in connection with your booked tour.
Clients should be aware that walking tours will involve gentle to moderate walking in urban street conditions, in varying weather. Each client should satisfy him/herself that he/she is sufficiently fit, and in possession of the appropriate clothes and equipment.
During your tour, photographs and film may be taken by a representative of Sue Jersey Tour Guide of you and your group, which may be used for advertising/social media purposes etc, without obtaining any further consent, or payment in respect of such photographs and/or films. Unless consent has been provided, no photographs/film will be taken of any children under the age of 16.
It is your responsibility to meet your guide at the agreed time, which is usually 10 minutes before the start of the tour, to allow for check-in and other administration. If you have booked a ticket for a public tour, the tour guide and group will not wait for you as this is unfair to our guests that are on time for this tour. Late arrivals who miss their tour will be considered a no-show and will not receive a refund or credit voucher for any reason. If you have booked a private tour, the tour guide will wait, however the tour time will be reduced, and will finish at the agreed pre-booked time.
If you have any medical or mobility issues, this must be advised at the time of booking. Most of our tours are not suitable for those with mobility issues, and we take no responsibility if guests are unable to access vehicles or sites due to these issues.
Guide dogs are welcome on our tours.
Where it is indicated only well behaved dogs are allowed on the tours. It is essential that they remain under the supervision of the owner (person on the tour).
This policy is being updated. If you wish to see this, please contact Sue.